Chilexpress Centro de Servicios, Punta Arenas. Chilexpress Sucursales en <city>

Elisa Mendoza - 2022-06-15

Terrible customer service. They do not respect the published schedule. They treat customers with all the rudeness in the world. To all clients I always recommend taking any option except this one. Today, 06/15, they close the door at 1 to 3, having posted another schedule on the door, the lady who is at the door in a very rude way did not even listen to the questions. He just slammed the door. A total lack of respect.

Sebastian Quilodran - 2021-09-24

Very bad experience. The delivery man does not even make a phone call to deliver the product, only an email arrives in which a failed attempt is mentioned. The next day I approached José Menéndez's agency with the intention of withdrawing the shipment myself, but the customer service is terrible, at all times the official focuses on mentioning that "it is not the responsibility of Chilexpress as it is a shipment international and that it cannot do anything "and that my shipment is going back to the city of Santiago, so it is my responsibility to manage the rest. I mention that, as a customer, I never received a call and that the arrival of my product was even stipulated for the next week, to which I was only told to make a claim as the only possible way to continue with the delivery of my product. When trying to make a claim in the same branch, I use the only available means that is indicated to me (QR code), I find that the shipment does not even have a valid shipping folio ... so I could not make the claim either. I am still waiting for some kind of solution, since the personnel's capacity for resolution is nil.

Bernardita Siegmeister - 2021-05-22

At 12:20 pm my brother goes to the branch to pick up a package and the manager tells him that no more people will attend since they close at 1:00 pm and there are already people waiting. I worked in a similar company and IT WAS NOT ALLOWED TO CLOSE OR STOP SERVING CUSTOMERS before closing time. I wonder, what kind of service is CHILEXPRESS providing to its customers in times when many businesses are going out of business. If this is the deal I think it is more than clear that you have to use other companies that are more Professional. In the end, what does one pay for ???? A LACK OF RESPECT FOR CUSTOMERS. To the lady who "works" at the branch, IF YOU DON'T LIKE YOUR WORK AND YOU WANT TO GO HOME EARLY, find another hit! And to the HEADS in charge of the branch, supervisor's or owners, more supervision, since if I were an incognito client and they deny me the service it would be a cause of automatic dismissal.

Jose Rehbein - 2020-01-08

Very bad attention, distributing bad wave to the world unnecessarily. They do not have a system with which they can find shipments with the RUT or name of who sends it ... It seems incredible. In addition, they keep shipments only 5 days, which is a lack of respect for the connectivity difficulties in this region. I would not use your service again. I was attended by a lady in module 1. The girl in module 2 was a 7 and quickly solved all my problems

Yerko Kusjanovic - 2020-11-06

Terrible service, they say that they will call you before arriving and nothing, then they send you an email saying that there was no one, you call the callcenter and they do not give you any solution and they cut you off, you go to the offices and the only answer is that "Our procedures they are like that, "truly disappointed. It remains to be added that the order has not yet arrived and they have me stuck in the house until more than noon.